FAQ

Whom can I contact for support?
Software Support Contact Information Email: help@gslate.com Call: 212-206-1099 Option1  Live Chat: Start a chat with one of our support tea...
Tue, 23 May, 2017 at 2:36 PM
What do I do if my App shortcut isn't working/it has disappeared?
If you find that the shortcut on your desktop for your GreenSlate Accounting application is no longer opening the application or is gone entirel...
Tue, 6 Aug, 2019 at 2:50 PM
What do I do if I forgot my password?
If you cannot remember your password, contact support at help@gslate.com or call 212-206-1099, Option 1. Citrix Password: The password that was is...
Tue, 23 May, 2017 at 2:42 PM
How do I get a CASHét Account?
How long does it take? Turnaround time is approximately 8-10 business days from the time CASHét receives the completed application and support...
Wed, 28 Sep, 2016 at 4:11 PM
Accounting Roles and Permissions
GreenSlate Accounting has various security levels available for your projects to ensure that everyone on your team has the appropriate level of access. ...
Thu, 1 Aug, 2019 at 1:32 PM
Why am I unable to add a new vendor?
Duplicate vendors are prevented with SSN/EIN validation.  If you attempt to add a vendor/customer with an SSN or EIN that is already in use by another vendo...
Tue, 23 May, 2017 at 2:54 PM
Managing Holiday Accrual Payments & Accounts
Step 1: Add trial balance holiday accrual accounts to your chart of accounts. Commonly used account types would be clearing accounts, assets, or receivable....
Wed, 20 Mar, 2019 at 3:03 PM