FAQ

Whom can I contact for support?
Software Support Contact Information Email: help@gslate.com Call: 212-206-1099 Option1  Live Chat: Start a chat with one of our support tea...
Tue, 23 May, 2017 at 2:36 PM
What do I do if my App shortcut isn't working/it has disappeared?
If you find that the shortcut on your desktop for your Indieware application is no longer opening the application or is gone entirely, you m...
Tue, 23 May, 2017 at 2:41 PM
What do I do if I forgot my password?
If you cannot remember your password, contact support at help@gslate.com or call 212-206-1099, Option 1. Citrix Password: The password that was is...
Tue, 23 May, 2017 at 2:42 PM
How do I get a CASHét Account?
How long does it take? Turnaround time is approximately 8-10 business days from the time CASHét receives the completed application and support...
Wed, 28 Sep, 2016 at 4:11 PM
Accounting Roles and Permissions
GreenSlate Accounting has various security levels available for your projects to ensure that everyone on your team has the appropriate level of access....
Mon, 12 Jun, 2017 at 7:02 PM
Why am I unable to add a new vendor?
Duplicate vendors are prevented with SSN/EIN validation.  If you attempt to add a vendor/customer with an SSN or EIN that is already in use by another vendo...
Tue, 23 May, 2017 at 2:54 PM